Privacy Policy.
Thee Office (“Thee Office”, “we”, “us” or “our”), is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with applicable privacy laws.
This Privacy Policy outlines how Thee Office collects, uses, stores, processes, and discloses personal information when providing access to our website located at https://theeoffice.digital (the “Website”), our software platform built on the Go High Level infrastructure (the “Platform”), and related services, including setup assistance, marketing, automation, and customer support (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information in accordance with its terms.
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (EU 2016/679) (“GDPR”), as well as any other relevant international privacy legislation.
1. Definition of Personal Information
For the purposes of this Privacy Policy, “Personal Information” means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.
Examples of Personal Information we may collect include, but are not limited to:
- Identification and Contact Information: your full name, business name, postal address, email address, telephone number(s), and social media identifiers;
- Billing and Financial Information: payment details processed through secure third-party payment providers (such as Stripe or PayPal);
- Usage and Technical Information: device identifiers, IP address, browser type, geographic location, site usage statistics, and Platform activity;
- Service Information: account setup details, configuration data, communications with our support team, and product usage history;
- Affiliate Program Information: details relating to your participation in our affiliate program, including commission information and payment details;
- Content and Communication: information you provide to us voluntarily, including testimonials, feedback, messages, and publicly shared content; and
- Client-Provided Data: information shared with us in connection with done-for-you or marketing services, which may include business data, customer lists, or creative assets.
We do not intentionally collect sensitive information (such as health, political, or religious data) unless explicitly required for a specific purpose and provided with your express consent.
2. Collection of Personal Information
We collect Personal Information only by lawful and fair means. Information may be collected through:
1. Direct Interactions: when you complete forms, create an account, make a purchase, contact us, or otherwise communicate with us;
2. Automated Means: through your use of our Website or Platform, including via cookies, analytics tools, and integrated third-party technologies; and
3. Third Parties: from business partners, affiliates, marketing service providers, or publicly available sources.
If you choose not to provide certain Personal Information, we may be unable to provide some or all of our Services.
3. Use of Personal Information
We use Personal Information for the following purposes:
- To deliver, maintain, and improve our Services and Platform;
- To process transactions, administer accounts, and manage billing;
- To provide technical support and customer service;
- To communicate with you regarding updates, offers, and account information;
- To facilitate affiliate program operations and commission payments;
- To comply with legal obligations and enforce our terms and policies;
- To conduct internal analytics, research, and business development; and
- For marketing and promotional purposes, where consent has been provided or as otherwise permitted by law.
We will not use Personal Information for any secondary purpose unless you have consented or such use is required or authorised by law.
4. Disclosure of Personal Information
We may disclose Personal Information to the following third parties, where necessary to provide our Services or to comply with legal obligations:
- Technology and Service Providers: including Go High Level, Inc. (CRM and automation platform), Stripe, PayPal, email delivery platforms, and data analytics providers;
- Contractors and Employees: who require access for legitimate business purposes;
- Professional Advisors: including accountants, auditors, lawyers, and insurers;
- Business Partners or Affiliates: in connection with joint programs or cooperative ventures; and
- Regulatory or Law Enforcement Authorities: where disclosure is required by law.
We ensure that all third-party recipients are bound by confidentiality obligations and appropriate data protection standards.
5. International Data Transfers
As Thee Office operates globally, Personal Information may be transferred, stored, or processed in jurisdictions outside of Australia, including the United States and other countries where our service providers are located.
Where such transfers occur, we take all reasonable steps to ensure that Personal Information is handled in accordance with applicable data protection laws and that adequate safeguards—such as the Standard Contractual Clauses approved by the European Commission—are in place.
6. Storage and Security of Personal Information
We take reasonable administrative, technical, and physical measures to protect Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Data is stored using secure, encrypted systems within reputable third-party infrastructure, including cloud providers such as Go High Level and Google Cloud.
Despite our efforts, no method of data transmission over the internet is completely secure. Accordingly, you acknowledge that you provide information at your own risk, and Thee Office cannot guarantee absolute security of your data.
Where Personal Information is no longer required, it will be securely destroyed or de-identified, unless retention is required by law.
7. Legal Basis for Processing (GDPR)
If you are located within the European Economic Area (“EEA”), our legal basis for processing your Personal Information may include:
- Consent: where you have freely given explicit consent to processing;
- Contractual Necessity: to perform our obligations under an agreement with you;
- Legal Obligation: where processing is required by applicable law; or
- Legitimate Interests: to operate, improve, and promote our Services, provided such interests are not overridden by your rights and freedoms.
You may withdraw consent at any time by contacting us using the details provided below.
8. Direct Marketing
We may, from time to time, send you communications containing information about our Services, updates, promotions, or educational content, where permitted by law.
You may opt out of receiving such communications at any time by following the “unsubscribe” link included in each communication or by contacting us directly at [email protected].
Unless and until you opt out, you consent to receive these communications and acknowledge that your Personal Information may be used for this purpose.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance functionality, improve performance, and analyse user behaviour on our Website and Platform.
You may manage or disable cookies through your browser settings; however, doing so may limit certain features or functionality of our Services.
We may also use third-party analytics and advertising tools, including Google Analytics and Meta Pixel, which collect aggregated data to measure performance and deliver tailored advertisements.
10. Retention of Personal Information
We retain Personal Information only for as long as is reasonably necessary to fulfil the purposes for which it was collected or as required by law.
Where you cancel your subscription or terminate your account, we will delete or de-identify your data within 48 hours, unless retention is required for legal, accounting, or legitimate business purposes.
11. Access and Correction of Personal Information
You have the right to request access to, or correction of, any Personal Information we hold about you, subject to certain exceptions permitted by law.
Requests should be submitted in writing to [email protected].
We will respond to all such requests within a reasonable timeframe and may charge a reasonable administrative fee for retrieval of information.
If a request for access or correction is refused, we will provide written notice explaining the reasons for refusal and available remedies.
12. Third-Party Links
Our Website and communications may contain links to third-party websites or services. Thee Office is not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
Thee Office reserves the right to amend or update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations.
Non-material updates will take effect immediately upon publication, while material amendments will take effect 30 days after notice is posted on our Website.
14. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your Personal Information, please contact us at:
Email: [email protected]
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